Patient Communications, Done Right.
PatientLetterHub handles the full lifecycle of mandated healthcare patient communications — from data upload to proof approval to USPS delivery.
Backed by over 20 years of production mailing expertise from MASS Communications, Inc.
Built for
Medical Practices
Physician departure, practice relocation, and other mandated patient notices
Health Plans
Daily letters, ID card mailings, application fulfillment, and member communications at scale
Compliance Teams
Audit trails, BAA management, and PHI-safe workflows for regulated communications
How It Works
From upload to mailbox in three steps — no production experience required.
1. Upload
Upload your patient list and letter file. PHI is handled through a HIPAA-compliant Azure Blob pipeline — data never transits our web servers.
2. Approve
Review your signed proof online. Approve with one click or request changes. Your BAA is on file before any PHI moves.
3. Mail
We print, insert, and enter your letters into the USPS mail stream. Presorted first class or marketing mail — your choice.
Software plus a production floor
Most patient communication platforms are software only. PatientLetterHub is built on top of MASS Communications, Inc. — a print and mail operation in Leominster, Massachusetts with over 20 years serving healthcare organizations. We don't hand your jobs to a third party. We print them ourselves.
HIPAA BAA included
A signed Business Associate Agreement is required before any PHI moves. No workarounds, no opt-outs.
PHI-safe upload architecture
Patient data uploads go browser-to-Azure directly. Your PHI never transits our application servers.
Proof before production
You see exactly what gets mailed before we touch the press. Signed proof approval is required on every job.
NCOA address hygiene
National Change of Address processing keeps your patient lists clean and reduces returned mail before you pay postage.
Full audit trail
Every action — upload, approval, production, mailing — is logged with timestamp and user. Compliance-ready by default.
20+ years production experience
MASS Communications has been printing and mailing for healthcare organizations since 2003. PLH is that expertise in software form.
For health plans managing recurring mailing programs
High-volume health plan clients have a different problem than a single practice sending a physician departure letter. They have daily letter batches, monthly ID card mailings, application fulfillment, and all-member plan change notices — week in, week out.
PatientLetterHub Enterprise replaces the spreadsheets, email threads, and manual tallies with a managed console. Your production team logs daily runs, enters counts, generates internal invoices, and your client sees every job in a real-time portal — with production summaries and proof access.
We become part of how your communications work, not just a vendor you call.
Daily Letters
Email-parsed daily batches, per-file tally entry, auto-calculated charges, proof upload and archiving
ID Cards & Applications
Monthly job tracking, fulfillment counts, contracted rate calculation, close-and-invoice workflow
All-Member Mailings
Plan Change Medicare/NonMed, member card mailings — lot-level tracking, per-piece pricing, postal documentation
Client Portal
Read-only job status dashboard for your client. Production summaries, proof access, full history — no pricing visible
Transparent pricing
Pay per job at the practice level. Volume pricing and managed service arrangements for enterprise accounts.
On-Demand
For occasional mailings
Starter
For small practices
Standard
For growing practices
Professional
For high-volume programs